Assistant Café Manager – Muscat, Oman
Reports to Café Manager
Job Purpose:
Assists with the management to provide an efficient restaurant operation that ensures the highest standard of food and beverage quality, presentation and service standards that aims to delight and exceed guest expectations.
Key Accountabilities:
Guest
Ensures a consistent warm, thoughtful and sincere guest experience is created through a personalised approach and attention to detail.
Is able to efficiently respond to customer queries and concerns maintaining sensitivity, politeness and professionalism at all times.
Gets to know and build a rapport with regular guests.
Operations
Supports the Café Manager to coordinate an efficient Cafe operation, including front-of-house and back-of-house that continually uphold standards of Café performance, policies and procedures and service standards pertinent to the efficient operation of the Café.
Sales and Budget
Understands how maximising profitability is achieved and costs are controlled and can undertake necessary administration of such when required or in the absence of the Manager.
Continually keeps abreast with all Company products, services and activities to be able to promote offerings and to be responsive to guest enquiries.
Inventory, Stock Control and Administration
Coordinates and participates in accurate monthly inventories of all Café stock.
Understands how to ensure efficient purchasing, issuing of supplies, stock control and inventory control and can undertake necessary administration of such when required or in the absence of the Manager.
Undertakes some departmental reports when necessary on schedules, menus, logbook, inventories, guest comments reports, guest history records and correspondence.
Team Management
Assist in the building of a motivated, engaged, cohesive team to deliver service standards by ensuring their welfare, safety, training and development.
Provide regular, constructive feedback and training keeping staff upbeat and engaged.
In the absence of the Café manager, provide consistent, regular communications with all team members to ensure colleagues are up to date and well informed of Company policies, procedures, special events etc. via team meetings, 121s and yearly appraisals .
Ensure the efficient scheduling of employees and arranging cover where necessary.
Supervise and support new team member’s orientation.
Brand Standards
Set the example as a Bateel brand ambassador inside and outside of work via the following:
Working to uphold quality and pride in their work, themselves and their Café.
Ensure the adherence to grooming guidelines for themselves and enforcing the same with their team members.
Maintains presentation and effectiveness of the Café by ensuring high standards of food and product quality, equipment, floor organisation, cleanliness and that all maintenance issues or hazards are resolved efficiently in a timely manner e.g. floors, tables walls, plumbing, equipment/ tools .
Health and Safety
Takes responsibility for the health, safety and welfare of all guests, colleagues and self at all the times.
Communicates and trains team members on all health and safety regulations.
With no exception not only complies, but enforces all hygiene, sanitation and food safety guidelines as laid out by the Company, in line with local Country Laws, and regulations. This includes food expiration, fire and first aid regulations.
Working Relationships
Responsible for:
Supervisors
Waiters/Waitresses
Baristas
Delivery Staff
CDP/DCDP/Commis/Stewards
Lives and Advocates the Bateel Values:
Quality
Innovation
Authenticity
Integrity
People Excellence internal/external customer engagement and relationship management :
To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes.
Experience requirement:
Minimum 1 years’ experience in F&B;industry as a Assistant Manager
Proficiency in both verbal and written English Language
Qualification and Licenses requirement:
Undergraduate Degree
Occupational Health Card
If you feel you are the person to fit this role and are looking to join a fast growing organisation please send us your most updated CV!
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